1. Introduction

Welcome to CyberMitra.ai. This Privacy Policy explains how CyberMitra Technologies Private Limited ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our website, https://www.cybermitra.ai, and our associated fraud prevention services (collectively, the "Service").

We take data security and privacy very seriously. Our mission is to protect you from fraud, and that includes protecting your personal information with the highest standards of care. This policy should be read in conjunction with our Terms of Service and Cookie Policy.

2. Information We Collect

We collect information in a few different ways to provide and improve our Service.

a) Information You Provide to Us

• Account Information: When you register for an account, we collect information such as your name, email address, phone number, and company name.
• Payment Information: When you subscribe, we collect payment and billing information. This is processed securely by our third-party payment processors. We do not store your full credit card details.
• Communications: If you contact us for support or other inquiries, we will collect the information you provide in your communications.

b) Information We Process on Your Behalf (Content Data) To provide our core fraud prevention services, our platform analyzes the content of your communications (such as emails, call data, SMS messages, etc.). This is a critical part of how we detect threats. We handle this data with the following strict protocols:

• Anonymization: Before any analysis, personally identifiable information (PII) is pseudonymized or anonymized to protect individual privacy.
• Purpose Limitation: This data is only processed for the purpose of identifying and flagging malicious content, scams, and potential fraud. It is never used for advertising or any other purpose.
• End-to-End Encryption: All Content Data is protected with strong, end-to-end encryption both in transit and at rest.

c) Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, such as the features you use, the pages you visit, and the time and date of your visits.
• Device and Connection Information: We collect information about the computer or device you use to access our Service, including IP address, browser type, and operating system.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Secure the Service: To operate our platform, authenticate users, process transactions, and protect your communications from fraud.
• To Improve the Service: To understand how our Service is being used, to improve our threat detection models, and to develop new features.
• To Communicate With You: To send you important service-related notices, security alerts, and support messages.
• For Marketing Purposes: To send you information about our services, features, and offers. You can opt out of marketing communications at any time.

4. How We Share Your Information

We do not sell your personal information. We only share information under the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our Service (e.g., cloud hosting, payment processing). These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
• To Protect Rights and Property: We may disclose information to protect the rights, property, and safety of our company, our users, or others.

5. Data Security

We have implemented a robust security program designed to protect your data. Our measures include:

• End-to-End Encryption: We use industry-standard encryption to protect your data at all stages.
• Access Controls: We strictly limit access to personal data to authorized personnel who have a legitimate need to access it.
• Data Minimization: We only collect and process the data that is absolutely necessary to provide our Service.
• Regular Audits: We conduct regular security assessments to identify and address potential vulnerabilities.

6. Your Rights and Choices

You have rights regarding your personal information, including:

• Access and Update: You can review and update your account information through your dashboard settings.
• Opt-Out of Communications: You can opt out of receiving promotional emails from us by following the unsubscribe link included in those emails.
• Cookie Management: You can manage your cookie preferences as described in our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Privacy Officer.

CyberMitra Technologies Private Limited Attn: Data Privacy Officer D-114 Sector 63 A, Noida, U.P. India 201307 Email: privacy@cybermitra.ai